FAQ

I need to change my order or change my address. How can I do that?

Unfortunately our orders process very quickly once they've been submitted, so we are unable to make any changes. 

I'm having trouble placing my order. What's wrong?

We apologize for any difficulty you may have had while placing your order. Please contact us so we may assist you. Email us at info@shopklb.com

My order arrived damaged. Please help.

We're sorry to hear that a portion of your order was damaged. In order to further assist you, please email us a photo of your damaged items and a screenshot of the packaging slip to info@shopklb.com so we can assist in replacing your item.

How do I return product?

We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make the return as painless as possible. Naturally, we cannot take returns on overly used products. Please also note that we are not able to accept exchanges of products at this time.

If you wish to return a product, please do so within 10 days from the ship date for a refund on the purchase price, minus shipping, handling and other charges. Refunds will be credited to the original credit card used for payment.

How do I find out the status of my order?

To find out the status of your order, please contact us at info@shopklb.com

When is my order going to ship?

Due to high volume during the holiday season, please allow extra time for us to process your order. Thank you for your patience! Please note: All discounted items are final sale.

Most orders ship within 2-4 business days and arrive within 3-5 business depending on your location.

Where do you ship?

We currently ship to locations worldwide, except for the following countries:

Bangladesh
Bhutan
Brunei Darussalam
Cambodia
China
Hong Kong, SAR
Indonesia
Korea, Democratic People’s Republic of
Korea, Republic of
Lao PDR
Macao, SAR
Malaysia
Maldives
Mali
Myanmar
Nepal
Philippines
Russian
Singapore
South Sudan
Spain
Sri Lanka
Thailand
Vietnam

Why was I charged sales tax?

We collect tax on all orders.

Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.

What payment options do you accept?

We accept Paypal, Apple Pay, American Express, MasterCard and Visa.

Does you offer Gift Cards?

We currently do not offer gift cards, but we hope to in the near future. Please check back again soon for new offerings and updates.

Can I gift wrap my order?

We do not offer gift wrapping at this time, but we hope to in the near future. Please check back again soon for new offerings and updates.

I love your products, but I'm unsure of the shade that will fit me best.

Please email info@shopklb.com to request a shade recommendation. We're happy to help you find the shade that would suit you best.

How do I find out when a product I want is back in stock?

Our online inventory of products is constantly being updated and replenished. We invite you to check our website on a regular basis to view our in stock items. We also suggest that you join our email list—subscribers find out first when items are back in stock.